Refund policy

Return and Refund Policy

Last Updated: October 18, 2026

At Jewett Naturals, we take pride in creating quality skincare, bath, and personal care products. Your satisfaction is important to us, and we want you to shop with confidence.

Please review our return and refund policy before making a purchase.

1. Return Eligibility

We accept eligible returns requested within 14 calendar days of the date your order is delivered.

To qualify for a return, products must:

Be unopened, unused, and in their original condition.
Have all original packaging, labels, and safety seals intact, where applicable.
Be accompanied by proof of purchase or an order number.
Be approved for return by our customer service team.

Due to the personal nature of skincare, bath, and body products, we cannot accept returns of products that have been opened, used, altered, or otherwise rendered unsuitable for resale, except as required by law or when the product is defective or was supplied incorrectly.

2. Non-Returnable Items

Unless required by applicable law or otherwise stated, the following items are not eligible for ordinary returns:

Opened or used skincare, bath, and personal care products.
Products with broken or removed tamper-evident seals, where applicable.
Gift cards.
Items marked as final sale at the time of purchase.
Products damaged through misuse or improper storage after delivery.

3. How to Request a Return

To initiate a return, contact us at support@jewettnaturals.com within 14 calendar days of delivery.

Please include:

Your full name.
Your order number.
The product you wish to return.
The reason for your return.

Our team will review your request and provide return instructions if your return is approved.

Do not send products back without first contacting us. Unauthorized returns may experience delays or may not qualify for a refund.

Approved returns should be sent to the address provided in your return authorization.

4. Return Shipping Costs

Customers are responsible for return shipping costs for ordinary returns, including returns due to a change of mind or an incorrect item selection made by the customer.

Original shipping charges are nonrefundable for ordinary returns unless otherwise required by law.

If we shipped an incorrect or defective product, we will provide an appropriate remedy and cover any return shipping costs we require you to incur.

We recommend using a trackable shipping service. Customers are responsible for ensuring that ordinary returns reach the designated return location.

5. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If an item arrives damaged, defective, or different from what you ordered, contact support@jewettnaturals.com as soon as possible.

Please provide your order number, a description of the issue, and photographs of the product and packaging when available.

We will review the issue and, where appropriate, offer a replacement, refund, or other remedy consistent with applicable law.

The ordinary 14-day unopened-product restriction does not eliminate any rights or remedies available for defective, damaged, or incorrectly supplied merchandise.

6. Refund Processing

Once your approved return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will generally be initiated within 5 business days of completing the return inspection, unless a shorter period is required by law.

Refunds will be issued to the original payment method unless otherwise agreed or required by law.

Your financial institution or payment provider may require additional time to post the refund.

If a refund is required by law due to a canceled or unfulfilled order, we will process it within the applicable legal deadline.

7. Exchanges

We do not offer automatic exchanges for ordinary returns.

If you wish to purchase a different product, please request an eligible return and place a new order.

Defective or incorrectly shipped items will be handled separately under Section 5.

8. Order Cancellations

If you need to cancel an order, contact us immediately at support@jewettnaturals.com.

We will attempt to accommodate cancellation requests before an order has been shipped. Once an order has shipped, ordinary returns are subject to the eligibility requirements outlined above.

Nothing in this section limits cancellation or refund rights required by applicable law.

9. Allergies and Skin Sensitivities

We encourage customers to review ingredient lists carefully before purchasing or using any product.

Individual skin sensitivities and reactions can vary. An individual sensitivity or dissatisfaction with a product does not automatically make an opened or used product eligible for an ordinary return.

However, concerns involving a potentially defective or unsafe product will be reviewed separately, and nothing in this policy limits applicable consumer rights.

Discontinue use if irritation occurs and seek appropriate medical attention if necessary.