Shipping policy

Shipping Policy

Last Updated: October 18, 2026

Thank you for shopping with Jewett Naturals! We are committed to providing a smooth and reliable shopping experience, from the moment you place your order until your products arrive.

1. Order Processing

We make every effort to process and ship orders within 2 business days after payment confirmation.

Business days exclude weekends and recognized holidays.

While we strive to meet this timeframe, processing may occasionally take longer during holidays, promotional events, or periods of high order volume.

Order processing time does not include shipping transit time.

2. Shipping Rates

Jewett Naturals currently offers two shipping options:

Standard Shipping — $8.00 flat rate for orders under $50.
Free Standard Shipping — on orders of $50 or more.

Free shipping eligibility is calculated based on the merchandise subtotal after discounts and before taxes.

Shipping charges, when applicable, are displayed during checkout.

We reserve the right to update shipping rates and promotional offers for future purchases.

3. Shipping and Delivery

All orders are shipped using standard shipping services.

Delivery times vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our reasonable control.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow time for the shipping carrier to update its tracking system.

5. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately at support@jewettnaturals.com.

We will make every reasonable effort to correct the information before shipment. However, once an order has been shipped, address changes may not be possible.

Additional shipping charges resulting from incorrect customer-provided information may apply where permitted by law.

6. Lost, Delayed, or Missing Packages

If your order is delayed or appears to be missing, please contact our customer support team.

We will review the available tracking information and assist with investigating the issue.

If a package is confirmed lost or an order is not delivered, we will evaluate the circumstances and provide an appropriate resolution in accordance with applicable law.

7. Damaged Shipments

If your order arrives damaged, please contact us as soon as possible at support@jewettnaturals.com.

Include your order number, a description of the damage, and photographs of the affected products and packaging when available.

We will review your concern and arrange an appropriate replacement, refund, or other resolution.

8. Shipping Delays

Although we make every effort to ship orders promptly, unexpected delays may occur.

If we are unable to ship your order within the promised timeframe, we will provide the notice, cancellation options, and refunds required by applicable law.